BirdSeed Roadmap

Summary (show)

This board will discuss everything related to recent updates, things we are working on currently and amazing stuff coming soon!

Choose One Of these Options Above:

  1. Product Roadmap - Things we working on, about to work on or are are least considering it!
  2. Recent Updates - Features we have built lately or bugs we have fixed
  3. Customer Ideas -  These can be anything someone wants to consider for our product roadmap
  4. "Add Idea" -  Button in the top right hand corner to add your idea for us to consider building!

Considering (Please vote)

Enhancement

Engagement Panel SMS Send

This will be a screen where someone can request that we send them a text message to "continue via mobile". This would be a one-time link that they can click to engage with a mobile version of your engagement panel. 

Optimization

Default Account Login

If you are a user in multiple accounts, you login to the last account you were in and then can easily and quickly switch between them with one click. Once you logout, you will automatically log back into the last account you were active in. However, this would allow you set an account where you always first log into.

Enhancement

Live Chat Typing Preview

Would love to see similar to tawk.to where when the user is typing something that the agent can preview and see it before they even click send or submit to you. That way you can start typing back.

Enhancement

Chat Feature Visible on Activity

Currently, Live chat is determined by the working hours that a client sets.  We would consider making this dynamic based on the user being logged in and considered "active".  This would allow for more versatile use of our chat feature based on knowing when someone is "truly" live, but it does create another consideration and that is making sure someone is actually "live" and ready to take a chat.

New Feature

Ability to ban specific IP Address

This would allow you to ban a particular IP address from seeing or starting a live chat conversation with you.  the concern would how needed this really is and making sure that the user experience is protected, but we would certainly consider.

Future Development

Enhancement

Scheduled Event Reminder Emails

Schedule - Add reminder emails that can be customized - 3 days, 1 day 1 hour, etc.  We don't see this as an immediate need as most people will add to their calendar and will have settings reminders OR add to a CRM where it will also be saved

Optimization

Admin Area Language Translations

We would make it so that anyone logged into our admin area would be able to choose their default language or it would detect it by default.

New Feature

Create Video Intros In Mobile App

This would allow you to create personal introduction greetings for your tools through the mobile app making it easier and more customizable

Enhancement

Dashboard Pie Chart for Activity

This would just be another visual option to see your information as a percentage of a total.  Specifically, an example would be to show total contacts and a break-down of what each of those were.

Coming Up Next

New Feature

Send Attachments In Live Chat

This would allow both visitors and operators to send information through live chat by attaching files.  The potential issue is the security of doing so properly through this channel vs. the need for such a feature

New Feature

Integrate Meetings - Ical / Outlook

Currently, you can sync your meetings with Google Calendar, but we would be adding integrations with Ical and Outlook as additional options to Google Calendar.

Currently Working On

Optimization

add a delay before the launch button appears

This might be very helpful on mobile. For example, when a user hits my home page for the first time, especially on mobile, I'd rather they had an unobstructed view of my site for sometime before the chat button made itself visible

Enhancement

Additional Sound Options

This would allow you to customize the sounds that the users hears during a live chat or call request conversation, plus when you are logged in and receive a new conversation request or new contact.

Optimization

Create Templates within Zapier

This will make it easier to integrate BirdSeed with other applications

Last updated 13 days ago
No results.
Add Idea
New Feature
Add Webhooks

The ability to integrate with existing products by pulling their webbooks and sending information automatically.

Last updated a month ago
0
Integration
Hubspot Integration

While yes integrations already exist between Zapier & HubSpot, native integration would be a nice solution in the form of livechat, passing contacts etc.  This could be to either load the Hubspot live chat through link launcher or pass form submission to Hubspot

Last updated 2 months ago
0
Optimization
Custom CSS Inside BirdSeed Panel

Allow us to customise the look and feed outside of integration outside of the automatically generated components. This is particular useful in instances where you want to use the 'phone contact' feature for example but do not wish to display the map or the hours of operations. For example, we have a few clients who are 24-hour operators and don't have a store front and don't wish to publish their home address and it being a 24-hour company the hours of operation section is effectively useless.

Last updated 2 months ago
0
Enhancement
Ability to make button bigger

It would be good if we could change the size of the initial button (the oval shaped square) to something larger or increase the size.

Last updated 2 months ago
0
Integration
Add Native API integrations

We really value the flexibility and tremendous options that are built into zapier. While we have zap templates very soon to make integrations as "one-click" as possible, we plan to see what people are choosing to integrate with and possible create native integrations with those applications

Last updated 2 months ago
0
Enhancement
Custom Number of Appointments

Schedule Settings -> Number of Appointments Allow users to input the number of appointments they need instead of "1 or unlimited"?

Last updated 2 months ago
0
Optimization
Copy Users setting to new account

This would save time - but not sure exactly which setting you would want to copy to the next account? I could see the panel settings saving time...

Last updated 2 months ago
0
New Feature
Add Calling built-in to Call Requests

We would add and charge for the actually phone calls being connected directly to our Call Request tool. It has been suggested to consider using Voximplatt or possibly Twilio

Last updated 2 months ago
0
New Feature
Add Additional Instance of FAQ Tool

This would allow an engagement panel within an account to have more than one knowledge library

Last updated 2 months ago
0
Integration
Add Tawk.to Integration

This would allow you to trigger Tawk.to through the engagement panel within your website using link launcher.  we have looked into this in the past and didn't find a way to hide the button on the page, but we can revisit again in the future.

Last updated 2 months ago
0
Optimization
Use Persistent Login Sessions on all platforms

I have logged into Birdseed on multiple platforms to test this.
The Windows app on Windows 10, via web browser on Chrome and Edge (also on Windows 10), the Android app on a Galaxy Note 10+, and the iOS app on an iPad.
Of all of these logins, the only one that remains logged in after a restart of the device is the iOS app. Personally, I prefer to use the Windows app and the Android app. But it's very annoying to need to log into my account anytime I restart my PC or device.

Last updated 2 months ago
0
New Feature
New Tool Option: fully custom HTML panel

The idea is to add a Button on the Engagement Panel that we can name whatever we want and choose whatever icon we want. When the user clicks the button, the engagement panel displays whatever custom HTML we choose. This custom HTML panel can be used for things like custom HTML forms to send data to third-party apps like email marketing, helpdesk, etc. It would also be nice to have the option to add more than one. For example, I use one form for sending email addresses to my email marketing app and another to send support requests to my helpdesk. Using custom HTML forms would avoid the need to use Zapier to send the data to these apps.

Last updated 2 months ago
0
Integration
New Tracking Pixel Integration: Wisernotify

Currently, you are able to track via FB pixel on conversion, this would allow you to do it for this additional pixel type

Last updated 2 months ago
0
Enhancement
Support for Right To Left languages (RTL) and the ability to translate text.

This would allow for more broad worldwide use of the product

Last updated 2 months ago
0
New Feature
Whitelabel Reseller Program (DOESN'T FIT VISION)

This doesn't fit our vision because we have built an Agency program where we provide a substantial discount to our partners, however a "full" whitelabel where someone is able to sell our services as their own and set their own prices creates a complexity that we are simple not able to support at this time.

Last updated 2 months ago
0
New Feature
Multi-language support

I have a multi-language website so it would be great to add Birdseed in other languages as well. Currently, I am restricted to using Birdseed on the primary site.

Last updated 18 days ago
0